Welcome to BarCraft Store’s FAQ! We’re here to help you with any questions about our premium kiteboarding gear, shipping policies, and more. Whether you’re upgrading your equipment or building your first quiver, we’ve got you covered.
Product Questions
What types of kiteboarding equipment do you specialize in?
We focus on high-performance kiteboarding gear including:
- Inflatable kites for all wind conditions
- Precision control bars for optimal handling
- Foil boards for advanced riders
- Twintip boards for freestyle and freeride
- Customizable bar systems through our Build A Bar Workshop
- High-quality pumps and accessories
How do I choose the right kite size for my conditions?
Our team of experienced riders can help you select the perfect kite based on your weight, skill level, and local wind conditions. Email us at [email protected] with your details and we’ll provide personalized recommendations.
Do you offer product warranties?
All our products come with the manufacturer’s warranty. Specific terms vary by brand – we can provide warranty details for any item before purchase.
Shipping & Delivery
Where do you ship to?
We ship globally with a few exceptions. Currently, we’re unable to ship to select Asian countries and some remote areas due to customs restrictions. If you’re unsure about your location, email us at [email protected].
What are my shipping options?
We offer two shipping methods:
- Standard Express Shipping ($12.95) – via DHL or FedEx (10-15 days after shipping)
- Free Economy Shipping – via EMS for orders $50+ (15-25 days after shipping)
How do you protect my gear during shipping?
We use specialized packaging designed specifically for kiteboarding equipment. Foil boards and delicate components receive extra protection with custom padding and reinforced boxes.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the day you receive your order. Items must be unused and in original packaging. Contact our support team to initiate returns. Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my gear arrives damaged?
We carefully inspect all items before shipping, but if your gear arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund, including covering return shipping costs.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards, but we’re working on implementing this feature for the future. Check back soon!
Contact & Support
How can I contact your support team?
Our kite-obsessed crew is ready to help! Email us at [email protected] for:
- Product questions
- Order status updates
- Shipping inquiries
- Returns and exchanges
- Any other kiteboarding-related questions
What are your business hours?
Our team operates Monday-Friday, 9am-5pm PST. We typically respond to emails within 24 hours during business days.
Didn’t find the answer you’re looking for? Don’t hesitate to reach out to our knowledgeable team at [email protected]. We’re passionate about kiteboarding and committed to helping you get the most out of your gear!